Creating a HTTP Archive

In order to help diagnose an issue you are experiencing, we need to be able to replicate it - but if the issue is localised to your computer/office/country - it isn't always possible for us to do so.

However, what can help support your symptoms is providing a HTTP archive. This special type of file is created by most modern browsers (eg. Chrome) and provides a full waterfall of elements loaded on the page. It is an excellent way to identify performance bottlenecks, errors and more.

Creating a HTTP Archive

On Chrome

  1. Open Chrome
  2. Select the menu in the upper right corner, select "More Tools", then "Developer Tools" (alternatively, press F12 on your keyboard)
  3. The developer tools console will open, select "Network" from the list of tabs at the top
  4. Leaving the developer tools open, visit your website as normal and browse to the page experiencing problems
  5. Once the page is loaded, select the developer tools window, right click anywhere within the network pane and select "Save as HAR with content"
  6. When the file is downloaded, attach it to your support ticket when contacting us

Magento HTTP Archive

Magento HTTP Archive